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Returns Policy

Please choose carefully as Jacksons will not provide a refund or exchange of items if you simply change your mind or make an incorrect choice when ordering.
Jacksons will only accept product returns and provide you with an exchange or refund if the product is faulty, is not of acceptable quality or does not match our product description.  Jacksons may elect to return faulty products to the manufacturer’s repair agent to determine the nature of the problem.
Jacksons reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Post your returns to:
Jacksons Drawing Supplies Pty Ltd
Customer Services Department
PO BOX 1155
Gwelup WA, 6018

Can I cancel my order?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel you must contact us immediately using our Contact form before the goods have left our control.

You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

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