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Shipping Information


FREE FLAT RATE SHIPPING AUSTRALIA WIDE ON RETAIL ORDERS OVER $99*
Conditions and exclusions:

All full retail orders over $99 will now be shipped flat rate for free of charge anywhere in Australia! These orders will be shipped via Australia Post.

Please Note:

• Free shipping excludes ‘bulky’ items. Please refer to our Shipping Information section below for more information on excluded products.
• Free shipping excludes dangerous goods/hazardous chemicals.
• Free shipping calculations are based on the total amount payable for your order and will not apply when a discount card or discount account is presented.
• Free shipping valid on flat rate shipping only.
• Excludes gift vouchers (shipped via registered post).
• Freight cost for School Art Kits will vary based on location.


Shipping (free or otherwise) can only be extended to areas reachable through our standard carriers and may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.

Should you place a retail order over $99 and select products excluded from qualifying for the FREE FLAT RATE SHIPPING, a member of the Customer Service Team will contact you with the charges for confirmation. 

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Shipping within Australia
 
WEB RETAIL
 
Shipping Standard Rates:

  • Pick up – Freight/Shipping/Handling fee of $4.95 inc GST - only available at Perth Metro Stores.
  • Freight/Shipping fee of $9.95 inc GST is applicable to all orders – shipped with Australia Post E-Parcel standard service or with a local courier for Perth Metro customers + Packing/Handling fee of $4.95 inc GST
  • Gift Cards – shipped with Australia Post registered mail at a cost of $4.95.
 
Shipping Variable Rate
Due to size, weight, destination post code, transport regulations or special delivery requests; the Freight/Shipping/Handling Fee for the following shipments are invoiced at cost: 
  • Any shipment outside of Perth metro area. 
  • Australia Post Express Parcel Post service.
  • Australia Post Delivery Choices - specific date or time.
  • Heavy, large or bulky shipments.
  • Hazardous Chemicals - cannot be shipped with Australia Post.
Should you require a quote for variable rate shipping charges please advise and a member of the Customer Service Team will contact you with the charges for confirmation. Variable Rate charges will be considered accepted should no response be received within 48 hours.

Dispatch & ETAs
  • Same day dispatch– orders placed before 11.30am AWST (subject to stock availability)
  • 1-2 working days for orders after 11.30am AWST (subject to stock availability)
  • The Customer Service team will advise you of the ETA for any product 'out of stock'.

 
Special Order Items
As Jacksons do not stock Special Order Items, a 50% deposit is required before your order is placed direct on our supplier and cannot be cancelled once ordered from our supplier.  Delivery is subject to supplier lead-time; our Customer Service Team will advise you of the estimated delivery date on confirmation from our supplier.    Freight/Shipping/Handling Fees will apply to Special Order Items, they are not considered as Back Orders.

Back Orders
NOTE - TEMPORARY CHANGES TO BACK ORDERS (Effective 27th March 2020)
Due to recent global events in relation to Covid-19, Jacksons Drawing Supplies have reviewed the Terms and Conditions for the distribution and supply of orders.
 
• New Orders (placed after 27th March 2020 inclusive)
Jacksons is no longer in a position to place out of stock items on back order where items cannot be supplied by our distributors to our warehouse (within 10 business working days). Should there be any out-of-stock items on an order, our Customer Service Team will source those items from our local stores where possible. Product substitution will also be offered where out-of-stock items cannot meet the 10 working day turn around.

We endeavour to despatch your order as promptly as possible. Orders which contain out-of-stock items may be held up to a 10 working day time frame, to ensure the maximum number of items can be supplied together on one invoice. Any items outstanding at this time that have not been substituted, will be removed from your order. Where an ETA exceeds 10 working days, upon agreement items may remain on back order, however these items are unable to be cancelled. *Jacksons will reassess on an individual order basis if required.
 
SCHOOL, WHOLESALE AND RETAIL ACCOUNT HOLDERS
Please refer to your account Terms and Conditions.

International Shipping
Jacksons only ship to New Zealand at this time. Shipping is with Australia Post International and invoiced at cost incurred. Each parcel must not exceed 20kg with max length of 105cm.

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