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Shipping Information



WEB ORDERS
We use Australia Post E-Parcel standard service and Pep Express Transport services for Perth Metro customers.
Metro Orders: Freight/Shipping fee of $9.95 inc GST + Packing/Handling fee of $4.95 inc GST is applicable to all orders.
 
Regional Orders: Due to size, weight, destination postcode, transport regulations the Freight/Shipping fee will be invoiced at cost.
*Additional freight costs will be incurred when selecting the following:
  • Express Postage
  • Shipping Bulky Items, dangerous goods/hazardous chemicals
  • Shipping to remote regional areas
Please contact our customer service department on: orders@jacksons.com.au to attain a quote for variable rate shipping charges. A member of the Customer Service Team will contact you with the charges for confirmation. Variable Rate charges will be considered accepted should no response be received within 48 hours.
Pick up – P&H fee of $4.95 inc GST - only available at Perth Metro Stores.
Gift Cards – Shipped with Australia Post registered mail at a cost of $4.95.

 
BULKY SHIPMENT ITEMS
Additional delivery fees apply to bulky, large, dangerous goods/hazardous chemicals items as they require extra handling and may take longer to transport because of their weight and size.
Please contact our customer service department on:
orders@jacksons.com.au for a shipping quote or we will contact you with a shipping quote once we receive your order.
Bulky Items are classed with orders exceeding (Max Weight: 20kgs and Max size: 105cm)

 
DELIVERY TIME FRAME
Metro Delivery: 2-7 days
Regional Delivery: 5-7 days
Remote Delivery: 7-14 days
*Subject to postal service/courier time frames

 
SPECIAL ORDER ITEMS
As Jacksons do not stock Special Order Items, a 50% deposit is required before your order is placed direct on our supplier and cannot be cancelled once ordered from our supplier. Delivery is subject to supplier lead-time; our Customer Service Team will advise you of the estimated delivery date on confirmation from our supplier. Freight/Shipping/Handling Fees will apply to Special Order Items, they are not considered as Back Orders.
 
BACKORDERS
We endeavour to despatch your order as promptly as possible. Orders which contain out-of-stock items may be held up to a 10 working day time frame, to ensure the maximum number of items can be supplied together on one invoice. Any items outstanding at this time that have not been substituted, will be removed from your order. Where an ETA exceeds 10 working days, upon agreement items may remain on back order, however these items are unable to be cancelled. *Jacksons will reassess on an individual order basis if required.
 
SCHOOL, WHOLESALE AND RETAIL ACCOUNT HOLDERS
Please refer to your Account Terms and Conditions.
 
INTERNATIONAL SHIPPING
Jacksons only ship to New Zealand currently. Shipping is with Australia Post International and invoiced at cost incurred. Each parcel must not exceed 20kg with max length of 105cm.
 
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