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Delivery Information


Delivery Information

Delivery within Australia
 
WEB RETAIL
 
Shipping Standard Rates:

  • Pick up – Freight/Delivery/Handling Fee of $15.00 + GST, only available at Perth Metro Stores.
  • Freight/Delivery/Handling Fee of $15.00 + GST is applicable to all orders – shipped with Australia Post E-Parcel standard service or with a local courier for Perth Metro customers.
  • Gift Cards – shipped with Australia Post registered mail at a cost of $4.95.
 
Shipping Variable Rate:
Due to size, weight, destination post code, transport regulations or special delivery requests; the Freight/Delivery/Handling Fee for the following shipments are invoiced at cost: 
  • Any shipment outside of Perth metro area. 
  • Australia Post Express Parcel Post service.
  • Australia Post Delivery Choices - specific date or time.
  • Heavy, large or bulky shipments.
  • Hazardous Chemicals - cannot be shipped with Australia Post.
Should you require a quote for variable rate shipping charges please advise and a member of the Customer Service Team will contact you with the charges for confirmation. Variable Rate charges will be considered accepted should no response be received within 24 hours.
 
Dispatch & ETAs:
  • Same day dispatch– orders placed before 11.30am AWST.
  • 1-2 working days for orders after 11.30am AWST
  • The Customer Service team will advise you of the ETA for any product 'out of stock'.

 
Special Order Items:
As Jacksons do not stock Special Order Items,a 50% deposit is required before your order is placed direct on our supplier and cannot be cancelled once ordered from our supplier.  Delivery is subject to supplier lead-time; our Customer Service Team will advise you of the estimated delivery date on confirmation from our supplier.    Freight/Delivery/Handling Fees will apply to Special Order Items, they are not considered as Back Orders.
 
SCHOOL, WHOLESALE AND RETAIL ACCOUNT HOLDERS
Please refer to your account Terms and Conditions.

International Delivery
Jacksons only ship to New Zealand at this time. Shipping is with Australia Post International and invoiced at cost incurred.  Each parcel must not exceed 20kg with max length of 105cm.

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